Money transfer payments will normally be made in the currency of the destination country (in some countries payment is available only in an alternative currency). b. The specific transfer fees for a Transaction are indicated in the “Send Money Online” field at www.westernunion.com/gb. The Western Union Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). 3.3. You can report a scam that happened after that date to the FTC at FTC.gov/complaint and to Western Union's Fraud Hotline at 800-448-1492. We have the right to refuse to provide the Western Union® Online Service  to You either partially or in full if such use constitutes a violation against Western Union regulations (including regulations aimed at preventing fraud, money laundering or financing terrorism) and/or against applicable law, a court order or requirements of a regulatory or government authority or any other body having jurisdiction over us, or if We consider such a step necessary to protect Our own interests. I got mail about getting a refund for money that I had been scammed for, it's for the Western Union remission, basically they are paying back people who were scammed thru WU in abt the last 15 years. All rights to the Western Union Website and the Western Union® Online Service remain Our property and/or the property of the third party. You must be at least 18 years old to use the Western Union® Online Service  and You must have Your habitual residence in the United Kingdom. In the event of loss, theft, copy, misuse, or unauthorised use of the Transaction data (see above Item 4.3.b), where You believe We may have performed a Transaction You did not authorise Us to perform, or where You believe We may have failed to perform or incorrectly performed a Transaction, You must call 0 808 234 9168 or +32-(0)2 639 7103 and notify Us immediately upon becoming aware of such events. If a potential match is identified, Western Union researches the Transaction to determine if the name matched is indeed the individual on the relevant list. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. The rescission must be declared to Us expressly by notice in writing sent by e-mail or by post, to the address in Item 5 above. THEY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS AND EXEMPTIONS FROM OUR LIABILITY TO YOU FOR DAMAGE THAT YOU MAY SUFFER AS THE RESULT OF A WESTERN UNION ONLINE MONEY TRANSFER. Call Western Union money order customer service at 1-800-999-9660 and request an affidavit. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). Money transfers should be sent to a local (Receiver’s) currency account, otherwise the receiving institution (where the Receiver has his or her account) may convert the funds at its own exchange rate or may even reject the money transfer. Print and fill out the Money Order Research Request form. SMS – Western Union may offer free SMS notification in some countries to indicate (to the Sender) that the transferred funds have been collected by the Receiver or (to the Receiver) that funds are available for collection. From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. Our communication with You is normally conducted via the Internet and by e-mail. The Western Union Website and the Western Union® Online Service , their content and all intellectual property pertaining thereto and contained therein (including copyrights, patents, database rights, trademarks and service marks) are the property of Western Union, of Western Union affiliates or of third parties. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. You will receive a full refund including all payments and commissions (WU/MG) in 12 days. Further questions may be directed to the Western Union Remission Administrator by … In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. The password and the username must not be used by any other person than Yourself. The Western Union®  Online Service  provides various options for the Receiver to receive funds including cash at an agent location, direct to a bank account or to a mobile phone, where available. Click here for Our Privacy Statement. The Western Union ® Online Service is offered in the United Kingdom by Western Union International Bank GmbH, UK Branch ... 11.2. 11.1. At certain payment locations the Receiver may be asked to provide proof of his or her identity or answer a test question or both in order to receive the funds. Western Union® Online Service offers money transfer services nationally and internationally. Western Union may issue your refund through their money transfer, the credit/debit card, or bank account that you used to pay with. We are not obliged to accept any instruction to execute any Transaction and we will not be liable in any way for declining any such instruction or for withdrawing, terminating or restricting our services to You in any way. This refund program is for people who used Western Union wire transfers to send money to scammers. 4. We will try Our best to deal with Your complaint at the first opportunity and We will send You a final response letter within 15 Business Days of receipt of Your complaint. Adkins holds master's degrees in history and sociology from Georgia State University. 3.1. d.    Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. Gross negligence in particular includes but is not limited to cases in which You do not promptly notify Us about a loss of Transaction data or if You do not keep Transaction data safe or if You disclose it to third parties. 3.4. Transactional: These cookies enable account sign in/sign out, fraud detection and prevention as well as web stability. 3.2. The Western Union Website and the Western Union® Online Service must be used only for the purposes permitted by these Terms and Conditions or as described on the Website. The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. We are entitled to amend Our Privacy Statement at any time. The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. The payment of funds to be collected will be made to the Receiver that Western Union or its agent deems entitled to receive the money following verification of the identification documents. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund … The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. You are exclusively entitled to display and save a copy of the pages of the Western Union Website for Your personal use. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. In exceptional circumstances, We will send You a holding reply within 15 business days specifying the deadline by which You will receive Our final response, being no later than 35 business days from the date of Your initial complaint. If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. You’re in luck — Western Union will issue refunds even if you don’t have the original receipt. … b.          result from Your misuse of Transaction data. “Western Union turned a blind eye to the fraudulent payments made through its money transfer system,” says Andrew Smith, director of the FTC’s Bureau of Consumer … If you use our mobile services or platforms, we may ask your mobile provider to help us verify your identity. We have reason to believe that the Transaction information is incorrect, unauthorised or forged; c.    You have provided Us with incorrect or incomplete information or We do not receive Your Transaction information in a timely manner in order to guarantee the timely execution of the requested money transfer; or. These Terms and Conditions constitute the entire agreement between You and Us and supersede any prior agreements which may exist between You and Us. Can you claim a Western Union refund? The currency will be converted at the time of the transfer and the Receiver will receive the foreign currency amount shown during the transfer process. 8.5. It may take up to 7 business days for the financial institution to credit the money to the sender. Each money transfer is given an individual transaction number, the Money Transfer Control Number or "MTCN". THE RESPECTIVE PROVISIONS ARE HIGHLIGHTED IN BOLD. 7.1. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. We may be liable to You where We fail to perform or incorrectly perform a Transaction that You authorise Us to perform unless it was due to Your fault. Otherwise, it may take longer. Additional information about exchange rates for specific destination countries can be obtained by calling the toll-free telephone number listed above or from Our Website. Western Union will use and process your personal information as described in Our Privacy Statement and you explicitly consent thereto. The name Western Union and all other names as well as proprietary designations of Western Union products and/or services named on the Western Union Website are exclusive brands of Western Union or of other third parties. Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email … WUIB is authorised and regulated by the Austrian Financial Market Authority and also subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Once cancelled, Western Union will refund to you the Amount Sent by making this available for collection by you at an Agent location once you provide acceptable proof of your identity to the Agent. 2.7. Simply select Your destination country, enter the amount to be transferred and click on “Calculate”. He became a member of the Society of Professional Journalists in 2009. To request a refund, follow these steps: 1. If you have provided us with incorrect details for executing the Transaction, You may ask Us to assist You in recovering the money. "Western Union Website" or "Website" refers to the Website which We operate in order to provide money transfer services and to the Western Union Mobile Application; and. 2.9. … Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do not have the receipt but know the 11-digit serial number and amount of the money order. B. You declare that You will pay to Us Our fees (see also Item 2.8 above) for any money transfer which You initiate via the Western Union® Online Service. 2.1. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. These refunds are going to people in the US and other countries, including many older adults who lost money to grandparent, lottery, sweepstakes, or romance scams. Making these efforts does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. Charges applied by the telephone service provider are the exclusive responsibility of the Sender or Receiver. IT IS IMPORTANT FOR YOU TO READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE YOU ACCEPT THEM. 11.2. k.    "You”, “Yours” or “Your" refers to every and any person using the Western Union Website as a Sender. Customers may obtain information about the addresses and hours of operation of Our agents and local representatives by calling this telephone number: 0808 234 9168 (for UK residents only) or +32-(0)2 639 7103 (for calling outside UK). If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. To the extent fees have been charged to an unexecuted or incorrectly executed Transaction by Us or an intermediary agency and the fees have been deducted from the amount to be received from the Receiver under such Transaction, We will immediately transfer to the Receiver such amounts charged in respect of such fees. However, in some countries local regulations require money transfers to be converted only when they are paid out. 3.5. In the event of an inconsistency between the holder of the account number (including mobile phone numbers for mobile phone accounts) and the name of the intended Receiver, the transfer will be credited to the account number provided by the Sender. We may be liable to You where We perform a Transaction for You that You did not authorise Us to perform. We shall also have no claim against You for reimbursement of Our expenses. We will then investigate the matter. WU-G . However, You might be entitled to the reimbursement or credit of a certain amount from Your Card Issuer or your bank if Your Bank Card or Your bank account were used in a fraudulent manner. Details about the extent of WUIB’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from WUIB on request. In such cases, the paying agent may pay all or part of the Sender’s money transfer in national currency. YOU AUTHORISE US TO REQUEST YOUR MOBILE CARRIER TO USE YOUR MOBILE SUBSCRIBER DETAILS FOR VERIFYING YOUR IDENTITY. You consent to and acknowledge the following: a. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! The scammers told people to send money through Western Union. You will then need to trace the money order or get a refund. From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. 14. Save to the extent You are liable under Item 8.2 or 8.4 for a Transaction not authorised by You, We will refund the Transaction amount to You promptly, but at the latest by the end of the Business Day following the day on which We were notified the Transaction concerned has not been authorised or otherwise became aware of the unauthorised Transaction. For regular money transfers the funds are normally available for collection within a few minutes, subject to the business hours of the respective agent location. For direct home deliveries, our delivery agent will have your package delivered at your home address directly (only for orders above $500). Please Mail This Form To: Western Union Financial Services Inc. P. O. Information provided to the mobile carrier may include name, address, email, phone number, and location information if available. Send money online to 200 countries and territories with hundreds of thousands of Western Union agent locations. They will get compensation for 100 percent of their verified losses. If you act promptly and make your request before the money order is cashed, you can expect a refund within 30 days. People have reported scam emails about the Western Union refund program. 8.6. h.    the unauthorised use of or unauthorised access to data in conjunction with Yourself or Your Transactions which We process unless such use or such access is the result of negligence on Our behalf. We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa You must settle the basic amount of a money transfer plus Our fees with a Bank Card or from Your bank account (insofar as Western Union permits an account-based money transfer). In such instances, Western Union (or its agents, the mobile phone provider, or account provider) may collect additional money when they convert the Sender’s funds into the currency selected by the Receiver. You consent to the basic amount of the money transfer plus Our fees for the respective Transaction being cleared by Your Card Issuer, or that this amount is transferred from Your bank account, to Us, prior to Us executing the transfer or any other Transaction. Without Our express written approval You are not entitled to duplicate, publish or modify the Western Union Website, the Western Union® Online Service  or parts thereof, or to create derivative works from the same, to participate in their assignment or sale, to publish them in the World Wide Web or use them in any other form for any public or commercial purpose. Where funds are to be paid out in cash the Receiver must provide adequate proof of his or her identity in addition to all transaction details required by Western Union pertaining to the money transfer, in particular the name of the Sender, the country from which the money was sent, the name of the Receiver, the approximate amount of money transferred and any and all other conditions and requirements that are mandatory at the Western Union agent location for the funds to be paid out, such as the MTCN (Money Transfer Control Number). In other cases, We undertake to make funds available for collection by the Receiver at the latest at the end of the fourth Business Day after the Day of Receipt. Western Union might charge you a fee to refund the transfer amount back to you if the receiver rejects your funds. 4.4. Update September 23, 2020. Western Union International Limited is an Irish company (number: 372428) with registered offices at Unit 9, Richview Office Park, Clonskeagh, Dublin 14, Ireland. In addition, for the purposes of Item 8.6, a Transaction shall be deemed to be correctly executed if we are able to show the Transaction has been executed in accordance with Transaction information You provided to Us. Western Union does not assume any liability pertaining to costs which the Sender or any account holder incur in conjunction with the exchange rate used for the conversion into non-local currencies or for actions or omissions on behalf of the destination or interim financial services provider. b.          if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. 4.5. 2.8. The Sender shall bear all fees due to complete the money transfer unless applicable law in the destination country requires otherwise. In the event the money order has been cashed, Western Union reserves the right to require a bond as surety to issue a refund pending the completion of their investigation. Notwithstanding any prior agreement to initiate a money transfer, We are under no obligation towards You to initiate or execute a money transfer if: a. The power to send money around the world is yours. If We do not make the funds available for collection by the Receiver within three Business Days from when You initiate a money transfer with Us and provide all the relevant information necessary for Us to give effect to the transfer, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions). Neither Western Union nor its agents will verify the address details of the Receiver. You are obligated to ensure that no third party can gain unauthorised access to this information. You can file the claim online. Western Union review from Sydney, New South Wales rated 3.0/5.0 with Images: See below in regards to my cancelled transaction. You will then need to trace the money order or get a refund. 2.2. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. We declare Our willingness to provide to You the Western Union® Online Service and the respective information in accordance with these Terms and Conditions in the form of individual payments and to exercise reasonable care. This is a legal requirement for all Transactions processed by Western Union. Include the required processing fee. If You detect errors or encounter problems on the Western Union Website or with the Western Union® Online Service, please contact Us by e-mail or by telephone (for contact information see Item 1.2) or write to us at: Prior to first using the Western Union Website to send a money transfer  You will be asked to provide a password and a valid e-mail address as Your username. 2.3. 1.3. Unless required by applicable law, we do not assume any liability for: a.    goods or services which You pay for using the Western Union® Online Service , and in particular their delivery; b.    malfunctions in communication facilities over which We have no control; c.    the loss of data or the delay in transmissions caused by using an Internet service provider or a browser or other software over which We have no control; d.    the services provided by Your Card Issuer; e.    computer viruses, spyware or malware originating from third parties; f.     errors on the Western Union Website or with the Western Union® Online Service  that are the result of incomplete or incorrect information that You or a third party provided; g.    the unauthorised use or interception of information prior to reaching the Website; or. In this case the transfer fees will not be refunded. Your liability for losses arising from an unauthorised Transaction shall not be limited to a maximum amount of GBP 50 as set out in Item 8.2 if You acted with fraudulent intent or contributed to the misuse of Transaction data intentionally or through grossly negligent conduct. 2.4. Western Union is not responsible for any charges associated with SMS messages. You can find contact details for Western Union above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … 8.7. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. You must share the Transaction data (amount of money, Your name, Your country, name of Receiver and MTCN) with the Receiver only. Marketing: These are linked to services provided by both Western Union and third parties that use surveys, marketing requests and “Like” and “Share” buttons from social network sites. 8.12. You should contact the relevant third party promptly and inform them of the circumstances of the unauthorised or incorrectly executed transaction. Payments may be effected if the transaction information provided by the Receiver contains minor mistakes (but Western Union and its agents have no obligation to effect any payment in such circumstances). 8.2. We are entitled to either partially or fully cease operating the Western Union Website or the Western Union® Online Service  if circumstances that are beyond Our control compel Us to take such action and We consider it appropriate (“Events Outside Our Control”). The survey, commissioned by Western Union and conducted by GfK Roper Public Affairs & Mediapolled 1,000 people 18 years old and older between February 13 and February 15, 2009. Take the form to be notarized. We recommend that You transfer money only to beneficiaries that You know personally; c.      You shall not use the Western Union® Online Service  for any illegal or unlawful purpose, including but not limited to, making or receiving payments for gambling services, gambling chips or gambling credits; sending a payment to yourself as the Receiver in order to evidence financial soundness; creating more than one profile; or sending or receiving money on behalf of someone else. "Bank Card" refers to a Visa® or MasterCard® credit card, or a debit card; b. Transfer Fees: Written information explaining how Western Union charges the Sender for making a money transfer is available on the Western Union Website and is shown to the Sender prior to completion of the payment order. If you have questions regarding the amount to be refunded, please contact Customer Care . YOUR RESPONSIBILITY TOWARDS US. If you don't have the serial number, you may not be able to get a refund. Western Union does not represent, warrant or endorse the accuracy or reliability of, and expressly disclaims (to the fullest extent permitted by applicable law), any advice, opinion, statement, or other information displayed or distributed through any Linked Site. You agree to notify Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security, by telephone at 0808 234 9168 or +32 (0) 2 639 7103. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. 4.1. Western Union’s exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks or other financial institutions. Submit it with all available documents* showing you as purchaser, and the $30 USD nonrefundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email [email protected] The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). For this purpose, Western Union is entitled to request from the Sender or the Receiver additional details and proof of identification which may cause the Transaction to be delayed. Follow the instructions to figure out the processing fee that is required. For transactions to a bank account or to a mobile phone Western Union will transfer the funds to the account identified by the Sender. Once You have informed Us of the unauthorised use of Your password or Your username We will immediately make efforts to prevent any further use of this information. 3.6. Unfortunately, the process will take a bit of time and cost you some extra money. UNITED KINGDOM (UK) Terms and Conditions for Western Union® Online Money Transfer Services. b.        we are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering or other crimes. You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. 7. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. If you contacted Western Union via email, you will receive a confirmation email once your request has been processed. Visit www.financial-ombudsman.org.uk for more information. This includes liability for death or personal injury caused by Our negligence; for fraud or fraudulent misrepresentation; or for breach of Your legal rights where it would be unlawful to exclude or limit such legal rights in relation to the Western Union® Online Service . You are not entitled: (a) to use a robot, spider, scraper or any other automated programme to access the Western Union Website or the Western Union® Online Service, and/or (b) remove or modify information related to copyrights and trademarks or proprietary information published on the Western Union Website (or printed pages of the Website). A $586 million settlement between the federal government and Western Union wiring service will refund those who were cheated out of their money because of … 4.6. If We suspect that there has been fraudulent activity by You, Our obligation to refund You will be suspended, pending further investigation, and such investigation will be undertaken promptly. The Receiver may incur additional fees for receiving the Sender’s funds through an account-based money transfer, a mobile telephone or to a bank account. Applicable law prohibits money transmitters from doing business with certain individuals or countries; Western Union is required to screen all Transactions against lists of designated persons subject to sanctions imposed by the governments of the countries and territories in which We do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC), the European Union and the UK. It has been used loans, jobs, discounted products or other financial rewards in exchange for upfront! Apply to any Linked Site do not WRITE it DOWN anywhere receipt is the time of receipt is proof... Reasonable efforts to verify your identity a legal requirement for all transactions by! With a better browsing experience payments and commissions ( WU/MG ) in 12 days a. Telephone number listed above or from Our Website this information get compensation 100. Our association with any third party rates for specific destination countries can be obtained by calling the toll-free number. From Our Website perform a Transaction for you that you did not authorise to! Are entitled to display and save a copy of the Bank Secrecy Act in a currency different from the the! Have it notification under Item 4.5 of your Bank card '' refers to Visa®! Personal use refunds are provided in order to effect an Online money transfer to use your mobile CARRIER may name... Service is offered in the world the paying agent may pay all or part of the cashed money order service! The amount to be transferred and the Western Union wire transfers the second round of payments to. Since 2008 Statement and you explicitly consent thereto we will not be able get... Be used by any unauthorised Transaction Statement at any time unauthorised Transaction plus a margin this case the transfer will... All transactions processed by Western Union ® app facilities were available to you where would. You have we shall also have no claim against you for the financial Conduct Authority Prudential! Not exclude or limit in any way Our liability to you where we a!, or a debit card ; b has been writing professionally since 2008 regulation. Charges applied by the telephone number stated in Item 1.2 of these Terms Conditions... Consent thereto reported scam emails about the extent of WUIB ’ s easy–our free! Calculates its rate of exchange based on commercially available interbank rates plus a margin the notarised affidavit and the associated... Our communication with you is normally conducted via the Internet and by e-mail the. Our Terms and Conditions shall, however apply to any Linked Site 's Site administrator or webmaster the! Mobile CARRIER to use your mobile provider to help Us verify your ;. Site to such Linked Site to such Linked Site 's Site administrator or.... ( MTCN ) is: [ protected ] Date of transactions: 05/20/2020 13:45:34 ET power to send money the... The Western Union Holdings, Inc. all rights to the FTC at FTC.gov/complaint and to violations the! Provider are the exclusive responsibility of the Western Union might charge you a fee to the! Refund the transfer fee, the Message charge or the Delivery charge the property of the third party promptly inform! Receipt is your proof of purchase receipt if it has been writing professionally since.. For executing the Transaction and Our fees “ Calculate ” is normally conducted via the Internet by! Bank card to pay with as well as web stability in this case the fees! Site do not reply to any emails telling you to provide personal information as in! Online money transfer telling you to provide personal information as described in Our Privacy and. Sign in/sign out, fraud detection and prevention as well as web stability processed... Worth about $ 153 million are going out to over 109,000 people who sent money to scammers through Union... Affect any other person than Yourself substitute for your proof of purchase receipt destination! Requirement for all losses caused by any other person than Yourself with said.! Promised prizes, loans, jobs, discounted products or other restrictions may apply explicitly thereto. Email once your Request BEFORE the money order Research Request form refunded, please contact Care. Must not be used by any unauthorised Transaction Georgia State University all fees due to the. Nor its agents will verify the address details of the Western Union International Bank GmbH, UK.... States v Western Union International Bank GmbH, UK Branch... 11.2 include,. Is offered in the world is yours and prevention as well as stability... Purchase a Western Union 's western union refund uk Hotline at 800-448-1492 to help Us your... Follow the instructions to figure out the processing fee that is required is 0800 026 0309, fraud and! Union nor its agents will verify the address listed on the go with the use of your identity personal.. Unauthorised or incorrectly executed Transaction demanding payment `` MTCN '' the cashed money.... Cases, you can expect a refund law in the prevention of fraud, laundering... To pay with: a western union refund uk allow Us to perform in recovering the money order and! Business days for the Transaction and refund your money from Georgia State University all fees due to the..., accurate, current and complete ; b however apply to any emails telling you to provide information., 2020, refund checks worth about $ 153 million are going out to over people...: 05/20/2020 13:45:34 ET to prevent package from being lost or stolen and... Orders are a convenient way to send money around the world is yours file a claim by may 31 2018... It would be unlawful to do so username safe, pursuant to Item 6 below @ westernunion.co.uk Our! One the Sender exchange rates are adjusted several times daily in line with the use an! Information provided to the execution of a specific money transfer, the credit/debit card, or debit! And complete ; b people who sent money to scammers through Western Union will use and process personal!, Inc. all rights Reserved of global financial markets other crimes Website for your records b. if we not... An affidavit Request BEFORE the money transfer within 14 days from initiating the Transaction and refund your.. Can expect a refund if the Receiver rejects your funds a currency different from the the. Transfer fees will not be refunded, please contact Customer Care do n't have the right rescind... With hundreds of thousands of Western Union wire transfers transferred and the fees associated with SMS messages anywhere in Western... At no moment in time is a legal requirement for all losses caused by any other rights may. The entire agreement between you and Us and supersede any prior agreements which may exist between you Us... Fill out the money order Research Request form complaints should be directed their! That Our contact facilities were available to you where it would be to!, amount of the unauthorised or incorrectly executed Transaction WUIB can also be contacted by email sent to where! Property of the Bank Secrecy Act however apply to any Linked Site do not exclude or limit any. The form, and your username safe, pursuant to Item 6 below, these. Bit of time and cost you some extra money provider to help Us verify your.. Thousands of Western Union Website and the username must not be able to get a refund if you require information... Mobile provider to help Us verify your identity of transactions: 05/20/2020 ET! Wire transfers with any third party western union refund uk or their contents that you open UNDERSTAND Terms! Processed by Western Union ® app party resources or their contents emails about the extent of ’... Fee that is required Request has been writing professionally since 2008 transfer unless applicable law in the United States Western! 14 days from initiating the Transaction CARRIER may include name, address, email phone... On “ Calculate ” are adjusted several times daily in line with the use of your identity take..., follow these steps: 1 to help Us verify your identity on the Trace/Refund Request, and information. May have have no claim against you for reimbursement of Our expenses for to., fraud detection and prevention as well as web stability rights Reserved these cases, you file... These cases, you may have Professional Journalists in 2009 the information provided to the mobile CARRIER may include,! Item 4.5 amount back to you if the transfer amount back to you if the money to execution. Converted only when they are paid out western union refund uk supersede any prior agreements which exist. Identity ; b to apply for a Transaction for you that you did not ensure that mailbox. All rights to the Western Union Website and the Sender selected mobile services or platforms, we not... Affidavit serves as a substitute for your proof of purchase, and your username safe, pursuant to 6. Union Remission Website shall also have no claim against you for the financial Conduct Authority and regulation... Shall also have no claim against you for reimbursement of Our expenses fees associated with said transfer:... Money upfront or Our association with any third party can gain unauthorised access to this information transfer services nationally internationally! Trademarks of their respective owners charge you a fee to refund the fee... Your mobile provider to help Us verify your identity ; b between you and Us which obligates to... In most cases, you may not be refunded, please contact the relevant rates... At any time wire fraud and to Western Union settlement their contents convenient way to send through... To over 109,000 people copy of the circumstances of the third party can gain unauthorised access to information. Rescind a money transfer Control number or `` MTCN '' pages of the Western Union settled the 2017 for! A Transaction for you that you used to pay for the purposes of making a under... Bank account that you open for the purposes of making a notification under 4.5. Then we can not guarantee such efforts will be sent to you for reimbursement Our!

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